Refund & Return Policy
Last updated: February 16, 2026
Non-Refundable Services
ALL sales are final and non-refundable. Period.
Both our ATS-Verified Resume Optimization ($39/month subscription) and Infographic Resume Design services ($129 one-time) are non-refundable digital services. Once you've been charged, we cannot issue refunds under any circumstances.
This includes:
- Subscriptions that auto-renew after you forgot to cancel
- Services you changed your mind about after purchase
- Duplicate charges (we'll help you cancel the duplicate subscription, but won't refund)
- Any reason whatsoever after payment has been processed
Why No Refunds?
Our services involve custom, labor-intensive digital work:
- Infographic Resumes: Each design is hand-crafted, custom work. Once delivered, the work cannot be reclaimed or resold.
- ATS Optimization: Custom keyword research, OCR verification, and embedded transcript technology are labor-intensive services delivered digitally.
- No Inventory: Unlike physical goods, digital services can't be returned or restocked.
- Chargeback Risk: Refunding after delivery exposes us to chargeback fraud (where customers dispute the charge anyway, costing us $15+ per chargeback fee on top of the refund).
To protect our business and keep prices low for all customers, we maintain a strict no-refund policy.
Subscription Cancellation Options
For our monthly subscription service ($39/month), you have ONE option to avoid additional charges:
Cancel BEFORE Your Renewal Date
✓ This will prevent the next charge
To cancel your subscription before your next billing date:
- Log into your WasDoc account
- Go to Account Settings → Billing
- Click "Cancel Subscription"
- Your subscription will automatically cancel at the end of your current billing cycle
- You will not be charged again
Important: Cancellation is only effective if processed BEFORE your renewal date. You can check your next billing date in your account settings.
Already Been Charged? No Refund
✗ No refund will be issued
If your subscription renewed and you received a charge you didn't want:
- No refund: We cannot refund charges that have already been processed
- We'll cancel going forward: We'll immediately cancel your subscription so you won't be charged again
- Why?: Allowing refunds after charges encourages chargeback fraud and increases processing fees we'd have to pass to customers
Billing Disputes & Chargebacks
DO NOT request a chargeback from your bank or credit card company.Here's why:
- It costs us $15+ per chargeback: We get charged a dispute fee by our payment processor, on top of the original amount
- It creates friction: Chargebacks block legitimate conversations about the service
- It may not help you: Even with a chargeback, WasDoc can respond with proof of service delivery, and you may lose the dispute
- We reserve the right to block future orders: Customers who file chargebacks may be blacklisted from future services
If you have a legitimate concern about your charge, contact [email protected] BEFORE disputing with your bank.
Issues with Your Service Delivery
Even though we don't refund, we do stand behind our work:
One Revision Round Included
Your package includes one round of revisions for:
- Corrections and factual inaccuracies
- Formatting adjustments and refinements
- Reasonable changes to wording or layout
To request revisions: Email [email protected] within 7 days of delivery with specific feedback.
Service Failures
In rare cases where WasDoc is at fault for service failure (e.g., files not delivered, technical errors, etc.), we will:
- Correct the problem at no additional cost
- Provide a replacement service
- Offer a subscription credit for future months (if applicable)
We will NOT offer cash refunds, even in service failure cases. We will only offer service credits or replacement services.
Summary: What You Need to Know
No refunds — ever, for any reason
No chargebacks — contact support first if there's an issue
Cancel before renewal — prevents future subscription charges
One revision round — included with your service
Contact support — for any delivery or service issues
How to Cancel Your Subscription
Step-by-step instructions:
- Log into your WasDoc account at wasdoc.com/dashboard
- Click on your profile or account settings (usually top-right corner)
- Navigate to Billing or Payment Settings
- Find your active subscription
- Click "Cancel Subscription" or similar button
- Confirm the cancellation in the popup
- You'll receive a confirmation email
⏰ Important Timing: Your cancellation only prevents the NEXT charge. It must be processed before your renewal date.
📧 Need help?If you can't find the cancel button or have trouble, email [email protected] and we'll cancel your subscription for you.
Contact Us
Questions about this refund policy or need to dispute a charge?
Email: [email protected]
Response Time: We respond to support emails within 24 hours
Subject Line Tip: Include "Refund" or "Billing" in your subject for faster routing
Acknowledgment
By purchasing any WasDoc service, you acknowledge that you have read and understood this Refund & Return Policy, and you agree that all sales are final and non-refundable.